Equipment Servicing and Maintenance

In addition to our comprehensive AV equipment repair services, we can also check the performance of your new, refurbished, old or out of warranty equipment to ensure it’s safe to use – or offer the appropriate maintenance and repair solution, if that’s not the case.

Whether it comes down to general service and clean-up of your existing sound equipment, an upgrade or repair of a faulty AV equipment, we are here to help. Proper maintenance is just as important for the performance of AV equipment as the proper installation and our services are designed to improve the sound and visuals of your equipment, helping you enjoy crystal clear picture and crisp sound.

AV Repair Services

At AV Fanatics, we specialise in both emergency repair and preventative maintenance of AV equipment. We work with our clients to tailor our solutions to your unique needs and the specific requirements of your equipment. Our goal is to bring your audio visual equipment back to its top-notch performance in no time, minimising the downtime and associated costs.

Dealing with faulty equipment or system failures within the audio visual installation can be a nuisance at home but cause significant business disruptions, meeting delays, dissatisfaction amongst clients and employees, and incur unexpected expenses within a business setting. Whether it’s proactive AV maintenance or emergency repairs, AV Fanatics provides you with a comprehensive commercial and residential AV repair service to get your system back up in no time.

·         Emergency on-site calls for when you’re dealing with system breakdowns. Our technicians will visit the site to determine the degree of damage or fault and resolve any issues on the spot, if possible.

·         Equipment repair: we will remove the faulty equipment and arrange for repair work. We strive to repair faulty AV equipment in-house but in some cases, we might need to arrange for a repair with the manufacturer on your behalf.

·         AV Equipment maintenance and audit: to save you the hassle in the long term, we will perform a full audit of your AV equipment and create an inventory, a custom maintenance plan and provide recommendations for upgrade of all components.

 Our Service & Repair Process

1.      Consultation

If you’re dealing with faulty AV equipment, get in touch with AV Fanatics. We will discuss your needs and establish the timeline for the repair or service. We try to respond to any queries within 24 hours.

2.      Transportation

Once you have received a quote from us and are happy to move forward, we will arrange for the transportation of your faulty AV equipment either to our in-house facility or the manufacturer’s warehouse.

3.      Service

Our technicians will assess the problem, identify any faults that may require work or parts beyond the initial quote and discuss with you before commencing. If you’re happy to move forward, one experienced repair technicians will begin work on your equipment to return it to manufacturer standards.

4.      Testing

Rigorous testing is part of our professional approach to ensure customer satisfaction. Once we have completed your repair, we will test your AV equipment to ensure it’s performing up to manufacturer standards. Normally, we complete a PAT test on any electrical items we repair or service.

5.      Dispatch

If the equipment is being repaired in our workshop, we will send you an email to let you know when it’s ready to be dispatched. You can either collect it from the workshop or we can arrange it to be shipped back to you.